Ahlan offers a 30-day money-back guarantee for subscription plans. To be eligible for a refund, you must request it within 30 days of your initial purchase or renewal date. Refund eligibility is determined on a case-by-case basis.
To request a refund, please:
We will review your request within 5 business days and respond with a decision.
Once approved, refunds will be processed through your original payment method within 5-10 business days. Refund processing times may vary depending on your financial institution.
The following are NOT eligible for refunds:
Annual subscriptions are eligible for refunds within 30 days of purchase. After 30 days, you may cancel your subscription, but no refund of the remaining balance will be provided. You will have access to the service until the end of your billing period.
If your subscription includes a promotional discount, the refund amount will be calculated based on the discounted price. Special promotional codes or limited-time offers cannot be reapplied to a new subscription after a refund has been issued.
You can cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period. No refund will be issued for partial months.
If the Service experiences significant downtime exceeding 24 consecutive hours that prevents you from using your subscription, you may request a pro-rated refund for that period. This must be reported to support within 7 days of the incident.
Family plan refunds cover the entire family group. Individual member refunds are not available. If a family plan is refunded, all members lose access to premium features immediately.
Refund terms for Enterprise subscriptions are subject to the terms outlined in the individual Service Agreement. Please contact sales@ahlanapp.com for Enterprise-specific refund policies.
If you dispute a charge through your payment provider without first contacting our support team, we may suspend your account. We encourage customers to work directly with us to resolve any billing concerns before initiating a chargeback.
Ahlan reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the updated policy.
For refund requests or questions about this policy, contact support@ahlantranslationapp.com