1. COMMITMENT TO ACCESSIBILITY
Ahlan is committed to ensuring digital accessibility for people with disabilities. We are improving the accessibility of the Service on an ongoing basis and applying relevant accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
2. ACCESSIBILITY FEATURES
Keyboard Navigation
- All functionality accessible via keyboard
- Tab order logical and predictable
- Skip to main content link available
- Keyboard focus visible on all interactive elements
Screen Reader Compatibility
- ARIA labels and roles properly implemented
- Semantic HTML structure throughout
- Alternative text for all meaningful images
- Tested with NVDA, JAWS, and VoiceOver
Visual Accessibility
- Color contrast ratio at least 4.5:1 for text
- Resizable text (up to 200% without loss of function)
- No information conveyed by color alone
- Visual focus indicators on all interactive elements
Captions & Transcripts
- Captions provided for video content
- Transcripts available for audio content
- Speaker identification in captions
- Sound descriptions for important audio
Motor Accessibility
- Large touch targets (minimum 44x44 pixels)
- Voice control compatible
- Adjustable timing for interactive elements
- No motor requirement for critical functions
Cognitive Accessibility
- Clear, simple language used
- Consistent navigation and structure
- Error prevention and recovery
- Help and documentation readily available
3. WCAG 2.1 LEVEL AA COMPLIANCE
Ahlan aims to meet WCAG 2.1 Level AA standards across all core functionality:
- Perceivable: Content is perceivable to all users
- Operable: All functionality keyboard operable
- Understandable: Content is clear and predictable
- Robust: Compatible with assistive technologies
4. KNOWN ACCESSIBILITY LIMITATIONS
- PDF Downloads: May not be fully accessible. Contact support for alternative formats.
- Third-Party Content: Embedded content (YouTube, etc.) may have limited accessibility controls.
- Real-Time Video: Live calls may have auto-captions (Google Live Transcribe) but not guaranteed accuracy.
- Maps/Visualizations: Complex data visualizations may require text alternatives.
5. ASSISTIVE TECHNOLOGIES SUPPORTED
- Screen readers: NVDA, JAWS, VoiceOver, TalkBack
- Magnification: Windows Magnifier, browser zoom
- Voice control: Windows Speech Recognition, macOS Voice Control
- Dictation: Native OS dictation tools
- Browser extensions: Most accessibility extensions compatible
6. TESTING & AUDITING
- Automated Testing: Weekly scans with Axe DevTools and Lighthouse
- Manual Testing: Quarterly with assistive technologies
- User Testing: Annual testing with people with disabilities
- Third-Party Audit: Annual independent WCAG audit
- Continuous Improvement: Accessibility issues fixed as discovered
7. ACCESSIBILITY ROADMAP
We are actively working to improve accessibility:
- Q1 2026: WCAG 2.1 Level AA certification
- Q2 2026: Enhanced screen reader support
- Q3 2026: Improved captions and transcripts
- Q4 2026: Accessibility API for third parties
8. REPORTING ACCESSIBILITY ISSUES
If you encounter an accessibility barrier:
- Email: accessibility@ahlan.app
- Include: What barrier you encountered, what you were trying to do, preferred contact method
- Response time: We aim to respond within 24 hours
- Priority fixes: Critical issues fixed within 48 hours
- Your feedback helps us improve for everyone
9. ACCESSIBILITY STATEMENT UPDATES
This statement is regularly reviewed and updated. We will notify users of significant changes. Last accessibility audit: January 2026.
10. ADDITIONAL RESOURCES
- WCAG 2.1 Guidelines: www.w3.org/WAI/WCAG21/quickref/
- WebAIM: www.webaim.org/
- Accessibility Resources: www.a11y-101.com/
11. CONTACT
Accessibility inquiries: accessibility@ahlan.app
General support: support@ahlan.app
Legal questions: legal@ahlan.app