DMCA Takedown Procedure

1. COPYRIGHT & INTELLECTUAL PROPERTY

Ahlan respects the intellectual property rights of others. The Digital Millennium Copyright Act (DMCA) provides a legal mechanism for copyright owners to request removal of infringing content.

2. TAKEDOWN NOTICE REQUIREMENTS

A valid DMCA notice must include:

1. Your Physical Signature (or electronic signature)
2. Identification: Your name, address, phone, email
3. Copyright Owner Info: If filing on behalf of someone else, include their info and authorization
4. Copyrighted Work Description: What work(s) are allegedly infringed
5. Infringing Material Description: Specific location of allegedly infringing content
6. Infringement Assertion: Statement that you believe use is not authorized
7. Good Faith Statement: Statement that the notice is accurate and made under penalty of perjury
8. Contact Information: Email and phone for correspondence

3. HOW TO SUBMIT TAKEDOWN NOTICE

Submit DMCA notices to:

4. PROCESSING TAKEDOWN NOTICES

• Receipt Confirmation: Within 24 hours of receiving notice
• Verification: Ahlan verifies notice completeness and validity
• Incomplete Notices: Requestor notified of deficiencies, given opportunity to cure
• Valid Notice: Infringing content removed within 24-48 hours
• User Notification: User informed of removal and provided appeal instructions

5. USER COUNTER-NOTICE

Users who believe content was removed in error may file a counter-notice including:

• Physical or electronic signature
• Name, address, phone, email
• Identification of removed content
• Statement that removal was in error or mistaken identity
• Statement consenting to federal court jurisdiction
• Good faith declaration under penalty of perjury

6. COUNTER-NOTICE PROCESS

1. Submit: Send counter-notice to dmca@ahlan.app
2. Acknowledgment: Ahlan acknowledges receipt within 24 hours
3. Forward: Ahlan forwards counter-notice to original claimant
4. Waiting Period: 10-14 business day waiting period
5. Reactivation: Content restored unless claimant files court action

7. REPEAT INFRINGEMENT POLICY

• First valid DMCA notice: Warning issued
• Second valid notice: 7-day account suspension
• Third valid notice: 30-day account suspension
• Fourth valid notice: Permanent account termination, no refund
• Pattern of abuse: Account may be terminated immediately

8. TRADEMARK & OTHER IP

For trademark, patent, or other IP infringement:

• Email: legal@ahlan.app with subject "IP Infringement Notice"
• Include same information as DMCA notice (adapted for IP type)
• Ahlan will investigate and respond within 5-7 business days
• Non-DMCA notices handled under contract and legal review

9. FALSE CLAIMS LIABILITY

Filing a false DMCA notice can result in:

• Civil liability under 17 U.S.C. § 512(f)
• Damages including lost profits and attorney fees
• Criminal perjury charges (filing under penalty of perjury)
• Ahlan may report false notices to law enforcement

10. FAIR USE CONSIDERATIONS

Ahlan respects fair use rights including:

• Commentary and criticism of copyrighted works
• News reporting and teaching
• Parody and transformative use
• Educational use in limited quantity

Before filing a takedown, ensure the use is not protected by fair use.

11. RESTORATION OF CONTENT

Content may be restored if:

• Counter-notice received and verified
• Claimant does not file court action within 10-14 days
• Original claimant requests restoration
• Ahlan determines notice was invalid or incomplete

12. NOTICE HISTORY

• Ahlan maintains records of all DMCA notices received
• Users can request their notice history
• Records retained for minimum 3 years
• Records available upon valid legal request

13. CONTACT

DMCA/Copyright: dmca@ahlan.app
Other IP: legal@ahlan.app
Counter-notice: dmca@ahlan.app
Questions: support@ahlan.app