1. PAYMENT PROCESSING
- All payments processed through Stripe
- We accept major credit cards and payment methods
- Payments are non-refundable except as stated below
- All prices are in USD unless otherwise stated
- Payment authorization does not guarantee service activation
2. BILLING CYCLES
- Monthly Plans: Billed on the same day each month
- Annual Plans: 2 months free (10-month charge for 12 months)
- Billing Date: Charged on the same day you subscribe
- Invoice: Sent to your email within 24 hours of charge
- Failed Payments: 3 retry attempts over 5 days
3. AUTO-RENEWAL DISCLOSURE (ROSCA Compliance)
- Paid subscriptions automatically renew each billing cycle
- Charges appear on your payment method statement
- Renewal charges use your saved payment method
- You will receive reminder emails 7 days before renewal
- You acknowledge and accept auto-renewal terms by subscribing
4. REFUND POLICY - NO REFUNDS
All payments are non-refundable.
This applies to all subscription levels, one-time purchases, and account credits. No exceptions except as required by law.
5. EXCEPTIONS TO NO-REFUND POLICY
The following are eligible for refunds:
- Duplicate Charge: Accidental duplicate billing (within 30 days)
- Unauthorized Payment: Fraudulent charge (within 60 days)
- Service Unavailable: Service down > 48 hours in billing period (pro-rata refund)
- Dead on Arrival: Account created, never used (within 7 days)
- Legal Requirement: If required by applicable law (CCPA, GDPR)
6. REFUND REQUEST PROCESS
- Submit refund request to billing@ahlan.app within 7 days of charge
- Include transaction ID, reason for refund, and any supporting evidence
- Ahlan reviews request within 5-7 business days
- If approved, refund processed to original payment method
- Refunds appear in 3-5 business days depending on your bank
- Denial notification includes reason and appeal instructions
7. PRICE CHANGES
- Ahlan may change pricing with 30 days notice
- Existing subscriptions honor current price until renewal
- New price applies at next billing cycle
- You may cancel before renewal if unhappy with new price
8. TAXES
- Prices exclude applicable taxes
- Sales tax, VAT, GST added based on your location
- Tax calculated at checkout
- Tax rate changes applied at next billing cycle
9. CANCELLATION
- Cancel anytime from account settings
- Cancellation effective immediately
- No refund for unused portion of current billing period
- Access continues until period end
- Confirmation email sent immediately
10. FAILED PAYMENTS
- Payment failure: Account suspended after 3 failed attempts
- Retry attempts: Days 1, 3, 5 after initial failure
- Notification: Email sent after each failed attempt
- Reactivation: Update payment method to restore access
- Removal: Account deleted 30 days after suspension if not resolved
11. PRORATED REFUNDS
In rare cases where a pro-rata refund is issued (e.g., service outage), the calculation is: (Days Unavailable ÷ Total Days in Billing Cycle) × Amount Paid
12. BILLING DISPUTES
- Report within 60 days of charge
- Contact billing@ahlan.app with transaction details
- Investigation completed within 10 business days
- If dispute valid, refund issued or credit applied
- Repeat disputes may result in account termination
13. CONTACT
Billing questions: billing@ahlan.app
Refund requests: billing@ahlan.app
Payment disputes: disputes@ahlan.app
Response time: 24-48 hours