Subscription Agreement

1. SUBSCRIPTION TERMS

By subscribing to Ahlan Premium or any paid tier, you agree to the following:

• You have read and accepted the Terms of Service and this Agreement
• You are 18 years or older or have parental consent
• You will pay all charges in full
• Your payment information is accurate and complete
• You will keep payment information current

2. SUBSCRIPTION TIERS

3. AUTOMATIC RENEWAL

Your subscription automatically renews at the end of each billing period:

• Monthly plans renew 30 days from start date
• Annual plans renew 365 days from start date
• Charge applied to your saved payment method
• Same subscription level and price (unless price changed)
• You will receive renewal reminder 7 days before charge

4. CANCELLATION & TERMINATION

• Cancel Anytime: From account settings or email billing@ahlan.app
• Effective Date: Cancellation effective at end of current billing period
• Access Continues: You retain access until period ends
• No Refund: Partial month not refunded
• Confirmation: Immediate email confirmation sent
• Reactivation: Can resubscribe anytime

5. TERMINATION BY AHLAN

Ahlan may terminate your subscription for:

• Violation of Acceptable Use Policy
• Non-payment after 3 retry attempts
• Account security breach or suspicious activity
• Fraud or illegal use
• Violation of Terms of Service
• Business discontinuation or acquisition

6. FREE TRIAL

• Some subscriptions include a free trial period (7-14 days)
• Trial automatically converts to paid subscription unless canceled
• Cancellation must occur before trial ends to avoid charges
• Only one free trial per user/account
• Refunds not issued for partial trial usage

7. PROMOTIONAL PRICING

• Discounts and promotions valid for specified periods only
• Promotional price does not apply to renewals unless explicitly stated
• Standard pricing applies after promotional period ends
• One promotion per account unless stated otherwise
• Ahlan may revoke promotion for abuse

8. PAYMENT METHODS

• Update payment method in account settings
• Failed payment attempts: 3 retries over 5 days
• Suspension after 3 failed attempts
• Update payment to restore access
• Account deleted 30 days after suspension if unresolved

9. BILLING CHANGES

• Upgrade/Downgrade available anytime in account settings
• Upgrade: New price effective immediately, pro-rated charge
• Downgrade: New price effective at next billing cycle
• Credit applied if downgrading mid-cycle

10. FEATURES & SERVICE CHANGES

• Ahlan may add, remove, or modify features
• Material changes to subscription tier warranted by notification
• Right to cancel if unhappy with changes
• Discontinued features result in pro-rata refund (rare)

11. SERVICE LEVEL

• Ahlan aims for 99.5% uptime but does not guarantee it
• Planned maintenance may cause temporary unavailability
• Service interruptions > 48 hours result in pro-rata refund
• Email notification given for major maintenance

12. DATA & ACCOUNT

• Subscription data encrypted and backed up daily
• Upon cancellation, data retained 30 days then deleted
• Download data before cancellation if needed
• Reactivation within 30 days restores access to data

13. CONTACT

Subscription issues: billing@ahlan.app
Support & help: support@ahlan.app
Legal questions: legal@ahlan.app
Response time: 24 hours